Pre-order (Shipping begins April 30)

Shipping / Returns / Exchanges

Shipping

BLANC & ECLARE offers free shipping for eyewear via SF-EXPRESS to Greater China Region and TNT to rest of countries in approximately 1-3 working days if product is in stock. Some regions may require a 10% international tax. Once we have shipped your order, we will send you an email with shipping details and a tracking number. You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, SF-EXPRESS will send a message to your mobile and TNT will leave contact information to arrange a second delivery.  

 

Returns

You may return any product ordered on the blancgroup.com website for refund or exchange within ten (10) calendar days from the delivery date. Returned products must be in their original condition, with all tags attached and in the original packaging.

 

Please be advised that return costs will be borne by the customer unless the reason for return is damaged merchandise or an error on our part. To return a product, please complete and enclose the return/exchange form included with your shipment (available for download on this page) along with the original invoice. Securely repackage your item. We recommend selecting an insured shipping or postage method as you are responsible for the product until it is return back to BLANC & ECLARE Hong Kong. BLANC & ECLARE does not take title to any returned products until they are received by us.

 

Exchanges

To exchange a product, please contact customer service at info@blancgroup.com. If you received an item as a gift from blancgroup.com, you may exchange it for another item of equal or greater value within ten (10) days of delivery. You, the gift recipient, must pay the difference in price.

 

Please be advised that return costs will be borne by the customer unless the reason for return is damaged merchandise or an error on our part .To return a product, please complete and enclose the return/exchange form included with your shipment. Securely repackage your item. We recommend selecting an insured shipping or postage method as you are responsible for the product until it is return back to BLANC & ECLARE Hong Kong. BLANC & ECLARE does not take title to any returned products until they are received by us.

 

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products.